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Plumbers Gasfitters & Drainlayers Board

Before launching StaySafe, the company relied on traditional communication methods such as calls and texts. Investigators were also required to work in pairs and were given appropriate training on how to deal with aggressive situations. However, there were still concerns from both investigators and management that prompted them to look for a solution that provided a more reliable level of protection. 

Why did the Plumbers Gasfitters & Drainlayers Board launch StaySafe?

“Since our investigators spend a large amount of the day visiting different sites and carrying out investigations, it is important for us to know where our investigators are at any given time for safety reasons” explains Jayson Thomas, Investigations & Complaints Manager at PGDB. “We wanted something that could give us that information and that could also be tailored to the investigators operational requirements.” A typical day for an investigator conducting a Board operation involves visiting sites, checking licences and making sure the quality of work being carried out is up to the standard required. Due to the nature of their roles, investigators working for the Board can often find themselves exposed to aggressive and hostile behaviour, especially if they come across persons working in an unlicensed or unauthorised capacity. In addition to this, the nature of working on industrial sites exposes employees to potential hazards such as slips, trips, falls and various other injury risks. 

How StaySafe helped:

  • A quick and reliable check-in system
  • No additional equipment needed – just Investigators smartphones
  • Unique and reliable ways of raising an alert when faced with an aggressor
  • Man down alerts 
  • 1 hour check in intervals to keep staff safe 
A check-in interval of one hour was set up to monitor employees safety as they travel and work. Failure to check-in at any point will notify all monitors within the Hub who can then begin following response procedures. Man-down alerts have also been activated to alert a monitor even when the employee can’t. Due to working in dangerous and unpredictable environments, our investigators are at risk of workplace accidents, such as; slips trips and falls and being in contact with asbestos or other harmful materials. StaySafe’s man-down alert works by detecting a period of non-movement and sending a notification to the Hub and monitors so that someone can get in contact with the employee and send assistance to their location.

Client feedback

Jayson and his team feel safer and more confident since implementing StaySafe. He comments; “Our investigators carry a lot of equipment as part of their roles when conducting visits. When we rolled out StaySafe they were pleased to discover that the solution required no additional device other than a smartphone which they already carry with them. Since implementing StaySafe the team feel much safer when away from the office. We are pleased that we have been able to find a safety solution that is easily accessible and still able to provide reliable protection from both people and environmental threats.  The whole system is very user-friendly and simple to use, something we were looking for in a safety solution. Each investigator was taken through the application and follow up has been excellent”. Don Cameron, CEO at StaySafe adds, “Slips, trips and falls accounted for 39% of worker-related injuries in 2018 and with figures as high as this, we are glad to offer the necessary protection to help maintain employee safety within the company. Acts of violence, while only accounting for 7% of injuries, can also have detrimental effects on employee well being and mental health. Providing a safeguard against this will ensure employees are less fearful when interacting with clients and members of the public.”

About the Plumbers Gasfitters & Drainlayers Board

Plumbers Gasfitters & Drainlayers Board is a statutory body that is responsible for administrating the registration and licensing of plumbers, gasfitters and drainlayers in New Zealand. The Board promotes and safeguards the health and safety of people, their property and the environment and ensures that those carrying out regulated work are competent to do so.
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