Lone workers operating in the Housing industry and for local government or state authorities face potentially challenging situations as they enter client homes alone, work late hours, carry out maintenance, and deal with sensitive situations, such as evictions. Such environments mean that housing employees can be exposed to a range of environmental and interpersonal risk.
Unfortunately, violence and aggression are common within the Housing sector, with a total of 279 work-related fatalities in the Real Estate and Rental & Leasing sector between 2010 and 2013. The same is true for public-facing roles in local government, especially when dealing with a range of sensitive issues and with vulnerable individuals.
Working in locations away from the office which haven’t been risk-assessed can expose employees to common workplace hazards such as slips, trips and falls, aggressive animals and electrocution.
Travelling on the road is one of the greatest and most uncontrollable risks workers around the world face each day. Travel risks are not always immediately considered, yet many Housing sector employees regularly spend time travelling between appointments and properties.
If a lone worker suffers a medical emergency such as a heart attack or fainting, receiving immediate support and alerting emergency services could prove difficult without nearby colleagues.