Every employer has a duty of care to protect their employees from workplace risks. For those working for local authorities, lone working has become commonplace, with workers regularly carrying out home visits and client meetings alone and away from the office.
While working alone is usually safe, employees working within public facing roles, face potentially difficult situations on a regular basis as they work in the community, enter client’ s homes alone, work late hours and carry out inspections and maintenance. Such environments mean that unfortunately, violence and aggression is common within the industry