Onboarding

Get up and running quickly for long-term success

Effectively integrate StaySafe into your business through our program of on-boarding, training and support

StaySafe works with you to ensure maximum usage and engagement

At StaySafe we have a dedicated Customer Success Team who work with you to ensure that you get the most from your investment in the StaySafe solution.

Using our experience from thousands of implementations, we are able to fully support you to effectively integrate StaySafe into your business through our tried and tested program of on-boarding, training and support.

Our clients benefit from a comprehensive onboarding and support service from the moment you begin working with us. This includes a dedicated Account manager who will work with you to configure your Hub settings, through to interactive training and multiple support channels.

Configure the StaySafe Solution to suit your business

The flexibility of the StaySafe solution means that you can create multiple teams, reporting lines and escalation policies to fit your unique organisational structure. We will work with you to define and implement the optimal Hub and monitoring set up to meet both the requirements of your lone worker policy and your business structure. If you opt to use one of our professional monitoring partners, we will work with you and your chosen monitoring station to ensure a seamless integration.

Comprehensive Onboarding

Our on-boarding program helps you to activate app users and get them using the solution quickly and effectively. Once we receive the data we need, we will enrol your employees into the system and begin the on-boarding process.

Employees will receive a series of personalized emails to drive usage, understanding and engagement. Email content is tailored based on user behavior, for example, if they have not completed their app set up or logged in recently. As well as practical and sign-in information, employees will also receive emails containing tips, videos and articles to help them get the most out of the app.

Maximizing employee engagement and usage

We deliver training through a range of approaches which can be combined to create a training package suited to your organization and size. Whether you are a new customer or have a new employee joining your team, our training strategy ensures every employee is equipped to use the app and all its features.  

Interactive in-app training

Our interactive in-app training gives each user a quick and easy overview of how to use the app. Users are automatically prompted to follow the training when they first open the app, which takes them through key features, such as starting a session and triggering alerts. 

The simplicity of the StaySafe app means that in-app training is often all that is needed to get employees using the app with confidence. Within the Monitoring Hub, you can also access in-depth insights and reports enabling you to spot usage trends and ensure maximum engagement.

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Support when you need it

Your Account Manager will provide insights and support to ensure you continue to get the most out of the StaySafe solution.

Our support team is also on hand via phone, email and chat to help with any queries and our online Help Centre contains helpful articles and video tutorials to quickly resolve FAQ’s.

Your Account Manager will provide insights and support to ensure you continue to get the most out of the StaySafe solution.

What our customers say about StaySafe

  • “The app and Hub itself are intuitive and easy to use with a great range of functions and alerts. The fact that employees start and end their own sessions has also gone down well as staff are in control of when they are being monitored rather than feeling we are tracking them intrusively.”

    Nick Coley

    Head of Telecare, St Johns
  • “Our workers out in the field now feel reassured that they will receive help should they ever require it even in remote areas or while working out of hours. With the ability to set up check-in intervals, which we have set for every half hour, we are immediately alerted if an employee fails to check-in and we can send them the appropriate assistance.”

    Padraic Dolan

    HSEQ Manager, Celtic Water
  • “Switching to the StaySafe solution has proven more reliable, more user-friendly and much more efficient for lone workers and their managers. We now feel assured and wise to where our staff are which is of utmost importance as schedules can change last minute, and our staff are regularly in contact with members of the public that they have never met with before.”

    Nerys Eldridge

    Project Officer, Hafod Housing

If you are looking for a lone worker solution trusted by clients all over the globe, we would love to hear from you.

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