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A lone worker protection app for Estate and Letting Agents

Your employees may face challenging situations whilst they visit client homes or empty properties. With our easy-to-use lone worker solutions, you can protect them, 24/7, from these risks.

How our safety app successful supports the Property industry

Lone working has become commonplace for many Property industry professionals, with employees regularly carrying out maintenance work inside customer homes. Estate agents are frequently required to meet with clients alone and away from the office, facing uncertain situations in the different areas in which they operate. We understand the challenges faced by organisations keen to protect their employees, and help a range of local and national estate agencies with our lone worker safety solution. 

Employees in the Property sector regularly carry out maintenance, building work and meet with clients remotely and alone. While working alone is usually safe, lone working brings with it additional risk, as any danger faced is faced alone.

The StaySafe app ensures lone workers have a way to signal for help in any situation. A panic button can be used at any time, while missed check-in and session expiry alerts will send an alarm even if the lone worker cannot. If an employee is faced with an aggressor, a panic alert can be triggered discreetly. A Duress PIN can also be used to trick the aggressor into thinking the app has been closed when, in fact, a high priority alarm has been triggered.

StaySafe App

Some of our Property industry customers


Risks for lone workers in the Property industry

Lone workers operating in the Property sector face potentially challenging situations as they enter client homes alone, work late hours, carry out maintenance and may deal with sensitive situations, such as evictions. Such environments mean that Housing employees can be exposed to a range of environmental and interpersonal risk.

Violence and aggression

Unfortunately, violence and aggression sometimes occurs within the Property industry, particularly for those in real estate who meet with clients alone and behind closed doors.

Environmental risk

Working in locations away from the office which haven’t been risk assessed can expose employees to common workplace hazards such as slips, trips and falls, and electrocution. Carrying out maintenance or construction work on properties comes with a wide range of potential hazards especially when working on unstable structures, at height or when using heavy equipment or machinery.


Travelling on the road is one of the greatest and most uncontrollable risks workers around the world face each day. Travel risks are not always immediately considered, yet many employees regularly spend time travelling between appointments and properties.

Ill health

If a lone worker suffers from a medical emergency such as a heart attack or fainting, receiving immediate support and alerting emergency services could prove difficult without nearby colleagues.

How StaySafe helps protect your lone workers

At StaySafe, we have specifically-designed functionality to overcome common lone worker challenges faced in the Property sector. A Man Down alarm and missed check-in alerts will ensure someone is alerted in the event of an accident, while a discreet panic provides a way to signal for help without aggravating a tense situation.

The StaySafe app gives employers visibility of the location and safety status of lone workers in an emergency and allows them to check-in safely once they have finished a lone working or travel session. A note taking facility allows lone workers to add extra details to a session such as with whom they are meeting or where in a building they are based.

If an employee activates the app’s panic button or fails to check in, alerts are instantly visible in the online StaySafe monitoring hub. Chosen managers are automatically notified via text, call and email. With StaySafe, you can protect your employees wherever they are and whenever they need help


Guide to lone working in the housing sector

Every employer has a duty of care to protect their employees from workplace risks. For those working alone in the housing and property industry, lone working has become commonplace, with workers regularly carrying out house viewings or client meetings alone and away from the office.
Why the property sector loves the StaySafe monitoring solution
  •  “StaySafe’s unique features allow us to overcome common safety challenges in the property sector and we now feel assured that we will be alerted whenever our lone workers are in need of help. Having a solution that was easy to implement was a priority for us so that our employees were open to making the change from our more traditional methods. Our account manager Teresa made the transition incredibly easy and was extremely helpful at all stages. Teresa made sure any questions we had were answered and we are all very happy with the results. Her continued help and guidance has been much appreciated.”

    Tim Wade

    Manager, Gallant Richardson
  • “Roll out of the app was very simple, the staff members found it easy and convenient to use and we were well supported by our Auckland representative. Having rolled out multiple IT solutions and processes around our remote working solution for the team, I can categorically state that the StaySafe implementation was the easiest by far”.

    Joseph Shellack

    Manager at Crockers Property Management

If you are looking for a lone worker solution trusted by clients all over the globe, we would love to hear from you.

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