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Easy-to-use lone worker app for NHS workers

Our easy-to-use lone worker solution is ideal for ensuring the safety of NHS workers in an emergency.

StaySafe is used by NHS trusts throughout the UK, offering reliable protection from commonly faced challenges such as violence, aggression and workplace accidents.

Ensure the safety of lone working NHS staff

The NHS has a duty of care to ensure the safety of all its staff, including lone workers, who are particularly vulnerable in an emergency due to the lack of direct supervision.

Lone working staff in the NHS can be exposed to violence and aggression from members of the public, both in hospital settings and when providing care at home. They also need to be protected from other potential causes of harm, including accident, injury or medical emergency.

According to the Health Service Journal, there are an estimated 312 assaults per trust on average every year.

The latest NHS Staff Survey shows that 28.3% of staff experienced at least one incident of bullying, harassment or abuse from patients, their relatives or other members of the public in the last 12 months.

Nurses, paramedics and mental health staff are among those most likely to be assaulted, with statistics showing that 33.3% of ambulance staff experienced violence from patients in the previous year and 1 in 5 mental health staff experienced violence whilst at work.

To mitigate these risks, all NHS trusts need to ensure that they have undertaken risk assessments and have an up-to-date lone worker policy in place. To ensure that lone workers in the NHS can get help quickly and easily, StaySafe is widely used by NHS trusts to monitor the safety status of their staff and get them help in an emergency.

How our safety app can support NHS lone workers

At StaySafe we have specifically designed functionality to overcome common challenges faced by lone workers in the NHS.

The online hub accurately locates workers on a map and provides real-time updates on their location. This means that you always know their whereabouts and if they are safe, even when schedules change at the last minute.

The app allows staff to check-in safely once they have finished a lone working or travel session. Staff can also use the note taking facility to add extra details to a session, such as who they are meeting or where in a building they are based.

The StaySafe app gives NHS employees a way to signal for help in any situation. If an employee activates the app’s panic button or fails to check in, alerts are instantly visible in the online hub.

Chosen managers are automatically notified via text, call and email. As well as a panic button facility, the StaySafe app also has additional features such as GPS tracking, man down alerts and discreet and duress panic alerts. The ‘discreet panic’ function provides a way to signal for help without aggravating a tense situation, while staff can enter a Duress PIN if forced to close the app to notify their manager whilst seeming to comply with an aggressor.

Staff also have the option to link the app to a discreet wearable Bluetooth button. Worn on or under clothing, the button can be pushed to signal for help without users needing to touch their phones. If you do not have the resource to monitor your teams in-house, you can outsource employee safety monitoring and alert escalation to our 24/7 professional monitoring partners.

Why is the NHS choosing our lone worker safety app?

  • Easy to use and fits effortlessly into the working day
  • No extra equipment for staff to carry or charge
  • Customisable functionality
  • GPS location on a real time map
  • Wearable options
  • Full visibility of employee usage
  • Comprehensive onboarding, training and support

What are the risks associated with lone working in the NHS?

Lone workers operating in the NHS face challenging situations on a daily basis. They often enter consulting rooms or client homes alone, work late hours and deal with sensitive and highly charged situations. They also spend time travelling alone between homes and appointments.

 

Top risks for NHS lone workers

  • Violence and aggression

Unfortunately, violence and aggression are common within the NHS. According to the 2017 NHS Staff Survey for England, 15% of NHS staff across all staff groups stated they had experienced physical violence from patients, relatives or members of the public over the previous 12 months.

  • Environmental risk

Working within the community and in patient’s homes can expose employees to common hazards such as slips, trips and falls. According to HSE statistics 581,000 people sustained an injury at work in 2018/19.

  • Driving

Travelling on the road is one of the greatest and most uncontrollable risks workers face each day. According to the Department for Transport there were 25,511 people seriously injured in reported road traffic accidents in 2018. Many NHS staff regularly spend time travelling by car between appointments and providing essential care.

  • Ill health

If a lone worker suffers a medical emergency such as a heart attack or fainting, receiving immediate support and alerting emergency services could prove difficult without colleagues nearby.

What our customers say about StaySafe
  • “The app and Hub itself are intuitive and easy to use with a great range of functions and alerts. The fact that employees start and end their own sessions has also gone down well as staff are in control of when they are being monitored rather than feeling we are tracking them intrusively.”

    Nick Coley

    Head of Telecare, St Johns
  • “Our workers out in the field now feel reassured that they will receive help should they ever require it even in remote areas or while working out of hours. With the ability to set up check-in intervals, which we have set for every half hour, we are immediately alerted if an employee fails to check-in and we can send them the appropriate assistance.”

    Padraic Dolan

    HSEQ Manager, Celtic Water
  • “We are impressed by the versatility of the StaySafe app and broad range of features
    which tackle the issues we were previously facing. Switching to the StaySafe solution
    has proven more reliable, more user-friendly and much more efficient for lone workers
    and their managers. We now feel assured and wise to where our staff are which is of utmost
    importance as schedules can change last minute, and our staff are regularly in contact with members of the public that they have never met with before.”

    Nerys Eldridge

    Project Officer, Hafod Housing Association
  • “As we have multiple workers visiting many properties and client’s homes, it is important
    we can keep on top of their safety between appointments through mandatory check-ins.
    Overall, the app adds reassurance for us and our employees and we are confident
    that this system offers better value for money than our previous system, which was regularly left forgotten or uncharged by our lone workers.”

    Clare Godbold

    HR Business Partner Aspire
5/5

If you are looking for a lone worker solution trusted by clients all over the globe, we would love to hear from you.

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